Peace of Mind Guarantees
Guaranteed Happiness!
If for any reason you are unhappy with your new furniture when you get it home, we will accept it back within 7 days *.
Here's how it works:
Call the store within 7 days to tell us your concerns.
If appropriate, we will send our professional furniture technician to your home to remedy any concerns.
If the issue cannot be resolved to your satisfaction, we will take back your furniture and refund your money*. (Delivery and pick up fees excluded from refund.)
Guaranteed Lowest Price!
We refuse to be undersold! Thanks to our volume buying power, we're able to offer you high-quality home furnishings at the lowest prices, guaranteed. If, within 15 days of your purchase, you find a lower price at our store or another full-service retailer in our trading area on the identical merchandise under the same terms of sale and the price can be verified with a receipt or printed advertisement, we will graciously refund the difference. You will also receive a $25 credit towards a future sale.
Guaranteed Warranty!
Furniture World Carpet One’s exclusive warranty includes One Year totally FREE service if manufacturing defects are found**. Please call us immediately, if you suspect a problem.
Thereafter, for the life of your furniture, our excellent service technicians are here to serve you at prices just enough to cover the costs, never more!
*Furniture must be in its original condition and is subject to inspection.
Exceptions: No returns on special orders, mattresses, box springs, merchandise sold as clearance or "As Is".
**Service Warranty Exceptions include:
- Merchandise that has been misused (such as in a soiled condition), abused, neglected, subject to accidents, fire or other natural disasters.
- Wearability or colorfastness of fabrics.
- Clearance, closeout and merchandise marked "As Is".
- Cut yardage (fabric or flooring), pillows, Mattress, Box Springs, Mattress pads and paid part orders are not refundable. No exceptions please.
- Merchandise reduced in price and sold as Clearance is sold.
Exchanges, Returns, and Refunds
- Exchange or return of stock merchandise due to a manufacturing defect must be authorized by the factory, which means that it must be inspected by an in-home technician to be sure that items are returned in their original condition.
- Delivery charges and Ultra Shield Treatments are not refundable.
- Refund checks will be issued within 14 days. Refunds on Bankcards will be credited to the one used as payment.
