Our 50 Year Milestone
Trust
In 2010 we celebrated our 50th Anniversary. What a great pleasure to know that we have proudly served 3 generations of families. The best reward for our work has been getting to know our customers and building lasting relationships. We have gratefully earned your trust and look forward to continuing in this tradition.
Exceeding your Expectations
This is our ongoing mission. You can rely on us to go the extra mile. From researching for items you’ll love in your home to guaranteeing that manufacturer warranties are honored, we will be there for you.
Drop Us A Line!
We are determined to make your experience shopping at Furniture World Carpet One first rate. Please share your experiences with us so we can continue in that tradition.
Click here to reach us by phone, letter or email. Thank you!
Employment Opportunities
We provide our employees with a stable work environment, an equal opportunity for learning, development and personal growth. Each employee will be provided with the utmost concern, respect, and caring within the organization and are expected to share the same with our customers.
If you are ready to work with a leading retailer, you've come to the right place! We prefer people who want a long term career with opportunities for advancement. Call or stop in today to learn about possible job openings.
Decorating Services
WE SIMPLIFY YOUR DECORATING, AT NO ADDITIONAL COST
Beautiful decorating with practicality and budgets in mind is what we do everyday. We specialize in coordinating flooring with furniture styles and colors. You'll find the best products and great savings…everyday!
Get to Know Us!
Office Staff & Décor Consultants
Our dedicated office personnel are available to answer questions, manage customer financing, schedule delivery and service calls. In addition, they are steadily busy with accounts receivable, accounts payable, order entry, payroll, status checks and a myriad of other responsibilities.
Debbie – Kittanning Flooring Office Manager
Bonnie – CFO Assistant
Lois – Kittanning Office Manager
Bill – Kittanning Sales & Installation Manager
Mattie – Indiana Office Manager & Installation Manager
Jodi – Accounts Receivable & Financing
John - Indiana Flooring Consultant
Romayne - Kittanning Flooring Sales
Not Pictured: Kevin - Flooring Estimator
Kittanning
Patty Wilson has worked in retail for the last 28 years. She says “I’m a people person” and it shows in how much she cares about helping people find what will be a perfect fit for their home. Customers have told Patti that they are comfortable shopping with us because they know that if they had a problem, we we’re here to help take care of it.
Linda Brown has a certificate in Fashion Merchandising, has 15 years of experience selling furniture. Linda previously had her own children’s clothing store and was a buyer for Brody’s Department Store. She said that customers frequently comment on our nice selection and that they like the relaxed atmosphere.
Jane Scott, our accessory buyer and showroom decorator, has been a part of our family for 22 years. Jane extends her design style by bringing items to your home helping you not just visualize but actually see how your potential items will fit into your home. She is also our Accessory Buyer and Showroom Decorator.
Travis McCann is our Main Warehouse Manager and Expediter. A 15 year veteran of Furniture World, he's an expert in furniture construction and performance. McCann can also be found on the showroom floor, sharing important product knowledge helping you find what is best suited for your lifestyle.
Carol Evans (Not Pictured), an art school graduate with an associate’s in Interior Design, is our newest décor consultant. With 30 years of experience in Interior Design and Sales, Evans has been a member of our team for two years. Customers have told her that they like the friendliness of our store plus the experience and knowledge of the sales staff.
Patty Swartz (Not Pictured), who has a bachelor’s in Sociology and certified to teach K-6, has 20 years of experience with Furniture World. Patty is committed to her career with Furniture World with 20 years of excellence. She says its because “People like our store because of its homey atmosphere and no-pressure sales.” We like to help our customers find what they want, not pressure them into buying what they don’t want.”
Indiana
Kathy Radic (pictured with Bernandette) spent 25 years in the Beauty Industry before returning to school for a degree in Business. Kathy says that the “combination of my experience as a hair stylist and a formal education helps me to better understand our customer’s wants and needs. It also taught me to successfully communicate and create beautiful solutions to any design concerns.”
Bernadette Smiley (pictured with Kathy) has been with Furniture World Carpet One for 8 years. She's the former owner of Smiley’s Furniture Gallery for 19 years along with her husband, Metro, brings 5 years of experience in the home décor business. With 35 years of experience in the home décor business, you can trust the information that she gladly provides.
Faye Kershishnik, our lead designer is a member of the Interior Design Society (IDS) and has an associate degree in design. Through her experience Kershishnik helps customers complete their design challenges by offering one on one design help.
Doug Klingensmith's (pictured with Cindy) previous positions started with the warehouse in furniture and flooring, moved onto warehouse manager and then into sales. Doug has extensive knowledge of all ends of the business from shipping, receiving, delivery, service and sales, providing our customers with complete help from showroom to home installation.
Cindy Cook (pictured with Doug), Operations Manager, started off cleaning every nook and cranny of our Kittanning showroom and quickly moved on to flooring sales in Indiana. After our flooring/furniture showroom opened in Indiana, she soon added furniture expertise to her repertoire, in addition to designing ceramic layouts, furniture and flooring décor and working with many contractors on commercial and residential properties.
John McCann, started his 26 year career with Furniture World Carpet One at our Kittanning location. In 1999, he became the manager of our Indiana location. He has professional training from Carpet One and the Tom Hokpins International Program. Conducting training sessions for the staff in product knowledge, customer service and warehouse/delivery operations, McCann helps our sales team be the right team for you.
Warehouse Crew
The Warehouse Crews are vital to our operations. They load and unload truckloads furniture and flooring daily. They carefully inspect, assemble, clean, detail and distribute furniture all day long.
Ben – Kittanning Assistant Warehouse Manager
DJ – Kittanning Warehouse
Jeff – Kittanning Warehouse
Travis – Indiana Warehouse Manager
Not Pictured: Jonathon, Mitch, Tyler, Nick, Josh, Bob M. and Bob C.
Delivery Crew & Furniture Repair Specialists
These guys have a lot on their shoulders (pun intended) and their goal is a perfect delivery. In fact, one of the men (Bill) recently suggested Door Jam Guards to protect your furniture on delivery. They were purchased and put to use immediately.
Bill – Indiana Delivery Crew driver
Matthew – Repair Professional
Chuck – Furniture Delivery
JR – Repair Professional
Management
Andrea - Executive Company Manager
Gary – Executive Company Manager
Stan – Executive Company Manager
Laree – Executive Company Manager
What Our Customers Say About Us
The most frequently heard comment is, “I’ve shopped all over Pittsburgh for what I want and you have it right here!”
Many people comment on our nice people and no-pressure atmosphere.
Our accessorized room displays are appreciated for decorating ideas.
People are impressed by the large selection. A typical comment is, ”I couldn’t tell it was this big from the outside.”
NEGATIVE COMMENTS ARE GREATLY APPRECIATED, AS WELL
This is our best way of making improvements. Remember, we care about you and we’re not happy until you are.
Here’s a negative comment that made a great lesson for our younger generation. A customer called to say, “it was not appreciated by her husband to be called “Buddy” by the delivery crew. This provided a great opportunity and I am thankful to our customer for this information.
The crew was surprised, thinking that they were just being friendly. Now they have a more detailed understanding of how to show politeness and respect.
Testimonials
We appreciated all aspects of service and product quality-thank you!
- Erin K.
Mattie, thanks for bending over backwards for me!
- G. Mack
It was a pleasure working with Cindy. She was very helpful.
- Judy A.
Overall, everything was good. We would shop at your store again.
- Larry S.
Excellent service from Stan! Not a stereotypical "salesman." Installation cheaper than Lowe's.
- Heather M.
Stan Suwala was so in tune with what I was looking for-he knew exactly what to offer. I got the best service, selection & price. Installers were very courteous and clean.
- Mary K.
...the installers took good care of us. I really liked (our salesperson) Bill.
- Mr. & Mrs Robert A.
The delivery men were the nicest, well co-operative, respectable, and most patient young men I ever met.
- Bev. S.
Thank you for all of your efforts. You really met my needs and showed that you really cared. And it all looks wonderful.
- Patty O.
We are very grateful to Jane Scott who was so dedicated to help us find exactly what we needed and wanted. Jodie Klingensmith took care of the added paperwork with a smile and a very positive attitude... (many additional employees) have helped to make difficult decisions easier. Your store is in capable hands with these people who do business very professionally, yet with caring and integrity.
- Mr. & Mrs. Thomas D.